Principal Genesys Cloud PS Consultant

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.Requirements5+ years of hands-on experience supporting and optimizing large, multi-site, complex contact center environments.Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings.Proven expertise in building routing strategies and IVR workflows using Genesys ArchitectExperience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environmentStrong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance.Solid understanding of business processes and their alignment with customer experience technologies.Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches.BenefitsCompetitive Pay and BenefitsWork From Anywhere CultureGrowth MindsetGlobal ImpactWelcoming Multicultural EnvironmentSocial Sustainability ValuesOriginally posted on Himalayas