ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER

About TrafileaTrafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.Why TrafileaWe’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.🚀 We build and scale our own brands.🦾 We invest in AI and automation like few others in eCom.📈 We test fast, grow fast, and help you do the same.🤝 Be part of a dynamic, diverse, and talented global team.🌍 100% Remote, USD competitive salary, paid time off, and more.Job ResponsibilitiesYou won’t manage processes — you’ll build and optimize them at scale.Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxingEliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficienciesDrive delivery performance globally, optimizing speed, cost, and customer satisfactionTurn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchaseLead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systemsDesign packaging & subscription experiences that elevate brand perception and retentionBuild and lead a high-performance team with full ownership of resultsRequirements7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments3+ years leading teams in complex, multi-market operations with full ownership of resultsStrong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar)Proven track record of improving operational KPIs such as:On-time deliveryBackorders & partial ordersShipping costs & efficiencyCustomer experience metrics (NPS, detractors)Advanced skills in data analysis and process optimization:Excel / Google Sheets (formulas, pivot tables, data analysis)Ability to turn data into decisions and scalable processesExperience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teamsStrong understanding of last-mile delivery, carrier management, and international shipping operationsExperience leading or collaborating on systems improvements, automations, or ERP implementationsEnglish: Intermediate to Advanced (written and spoken)Highlights-Originally posted on Himalayas