EverPro - Manager of Account Management (Remote, US)

AtEverCommerce[Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:https://careers.evercommerce.com/us/enWe're looking for a Manager of Account Management will help build and lead a high-performing sales teamof 7-10individualsresponsible for driving expansion revenue across our portfolio ofEverProsoftware brands serving small business customers in theresidentialand field services industries(e.g., HVAC, plumbing, electrical, pest control, yardmaintenance, home remodeling). This is a pivotal sales leadership role whereyou'llbuild, coach, and scale a team of Account Managers who maximize customer lifetime value by selling add-ons to core products (upsell) and introducing complementary solutions across theEverProportfolio (cross-sell).Your team will focus on owner/operators and small businesses with up to20trucks on the road—a fast-paced, transactional segment characterized by short deal cycles, 1-2 touch closes, and deals that close within 1-2 weeks.You'llbe joining at a transformative time—this is a newly established function with significant opportunity to shape our expansion revenue strategy, build sales team culture, andestablishbest practices that will scale as we grow.The ideal candidate is an experienced sales leader who is equally comfortable coaching individual contributors,supporting the team in closing deals,analyzing pipeline metrics, and developing strategic initiatives that drive measurable business impact.Further, the individual needs to have a Growth mindset whereworking withsome level ofambiguityas youbuild/iteratenew approachesand processeson the path tocreating ascalable, repeatable motionis the norm in the first months. Responsibilities:Coach for sales performance: Provide ongoing sales coaching, conduct regular 1:1s,participatein deal strategy sessions, and deliver constructive feedback that elevates individual and team sales performanceFoster a winning sales culture: Build a competitive, data-driven, and results-oriented team environment where Account Managers share best practices, celebrate wins, and hold each other accountable to high sales standardsRecruit, onboard, and develop sales talent: Hire exceptional Account Managers, iterate existing onboarding programs, and create development pathways that enable team members to grow their sales skills and advance their careersDrive Revenue Growth and Operational ExcellenceOwn expansion revenue targets: Take accountability for team quota attainment, forecast accuracy, and key performance metrics includingcall and outbound activity tracking, pipeline build, MRR growth, and expansion rateDevelop and refine the sales playbook: Build, test, and iterate sales processes thatoptimizefor short deal cycles, 1-2 touch closes, and1-2 weekclosesAnalyze performance andoptimize: Monitor pipeline health, conversion rates, deal velocity, and leading indicators toidentifytrends, remove blockers, and continuously improve sales team effectivenessand attainment.Enable Account GrowthPartner onopportunities: Work alongside Account Managers on key deals,providestrategic guidance on opportunity identification, and help accelerate deals through short sales cyclesChampion customer value: Ensure the team takes a consultative approach that positionsEverPro'sadd-ons and complementary products as solutions that help small business ownersimprove efficiency andgrow their operationsCreate data-driven approaches toidentifyexpansion opportunities: Leverage usage data and customer insights to help your team uncover whitespace within accounts and develop targeted strategies to introduce add-ons and cross-sell opportunities across theEverProecosystemCollaborate Cross-FunctionallyPartner with Director of Account Management: Align on go-to-market strategies, territory planning, and sales initiativesto build the function over timeWork with Customer Success: Coordinate on qualified lead identification and ensure seamless hand-offs tomaintaincustomer experienceCoordinate with Marketing: Partner on campaign development and top-of-funnel lead management to drive qualified opportunities to the teamBuild Systems and Scale the FunctionImplement tools and technology:Optimizeyour teamsuse of Salesforce,SalesLoft,Gongand other toolsto improve pipeline visibility, activity tracking, reporting, and sales team productivityEstablish metrics and reporting: Define KPIs,work with AM Leadership,BizOpsandRevOpstobuild dashboards, and